Tag: Multi-Channel

The Contact Center of 2020 - Pipe dream or proven technology?

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Customer service managers agree: the customer service field is becoming more valuable and more complex. Modern customers are smart: they educate themselves, and they interact and react using the channels they prefer – and increasingly, as recent studies have shown, those channels are digital.

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MOBILE? THAT’S, LIKE, SO LAST YEAR!

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Have you seen the latest fantastic, must-have app for your mobile phone, yet? Whatever it does, I wonder how often you’ll use it once you’ve installed it?

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MULTI-CHANNEL CUSTOMER DIALOG FOR THE CALL CENTER

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Gary Hodkinson, Business Development Director at inovoo, discusses how the smartphone won’t replace the call center but, if implemented as part of a multi-channel customer dialog solution, it will reduce customer support costs.

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17.06.2019 - 05:06
Vielen Dank an alle Teilnehmer, Partner und Pressevertreter für das positive Feedback im Nachgang zu unseren… https://t.co/cWCmoV1UYD

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14.06.2019 - 09:06
RT @Wilken_Software: Die Ammersee Communication Days mit @inovoo in Ulm nähern sich langsam dem Ende zu. Wir bedanken uns bei allen Besuche…

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06.06.2019 - 09:06
#KI für schnelle Antworten - Thomas Schneider beleuchtet die Thematik aus vielen Richtungen in seinem interessanten… https://t.co/4KncUkanBA

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06.06.2019 - 09:06
Zweiter Tag auf den #AMMERSEECOMMUNICATIONDAYS - Spannende Vorträge, Aussteller und Workshops

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03.06.2019 - 20:06
...der Countdown läuft. Auch #inovoo freut sich auf die #AMMERSEECOMMUNICATIONDAYS 2019! https://t.co/2FjoUlzg8k

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