Tag: NOVO Mobile

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The Contact Center of 2020 - Pipe dream or proven technology?

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Customer service managers agree: the customer service field is becoming more valuable and more complex. Modern customers are smart: they educate themselves, and they interact and react using the channels they prefer – and increasingly, as recent studies have shown, those channels are digital.

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MOBILE? THAT’S, LIKE, SO LAST YEAR!

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Have you seen the latest fantastic, must-have app for your mobile phone, yet? Whatever it does, I wonder how often you’ll use it once you’ve installed it?

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MULTI-CHANNEL CUSTOMER DIALOG FOR THE CALL CENTER

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Gary Hodkinson, Business Development Director at inovoo, discusses how the smartphone won’t replace the call center but, if implemented as part of a multi-channel customer dialog solution, it will reduce customer support costs.

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Insurance Claims in a Mobile World

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Here’s a curious thing – some people have labeled my scruffy little dog as a “rat on a stick”, which almost became a perverse truth when she recently decided to eat a full meal of rat poison while I was trying to enjoy a pint of English ale one Sunday afternoon in a sunny pub garden.

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27.11.2019 - 06:11
Schnell anmelden https://t.co/lx7rA2XdYM: Aufgrund der großen Nachfrage bieten wir nochmal das Webinar „Digitale Un… https://t.co/dgZjxyrTug

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25.11.2019 - 11:11
Auf zur digitalen Unterschrift: https://t.co/Bmh3w3nPM5

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20.11.2019 - 07:11
#inovoo und #XiTrust geben eine neue Partnerschaft bekannt: So wird die intelligente Automatisierungs-Lösung… https://t.co/ewRanE52vy

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18.10.2019 - 06:10
Jetzt schnell noch anmelden: Kommenden Montag referiert Digitalisierungsexperte @ThomasS16112330 um 10 Uhr über int… https://t.co/4mtZU2tNwh

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11.10.2019 - 07:10
Save the Date: Unsere AMMERSEE COMMUNICATION DAYS gehen am 17. und 18. Juni 2020 in die nächste Runde. Diesmal begr… https://t.co/Yuh96rZloY

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