Tag: NOVO Mobile

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The Contact Center of 2020 - Pipe dream or proven technology?

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Customer service managers agree: the customer service field is becoming more valuable and more complex. Modern customers are smart: they educate themselves, and they interact and react using the channels they prefer – and increasingly, as recent studies have shown, those channels are digital.

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MOBILE? THAT’S, LIKE, SO LAST YEAR!

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Have you seen the latest fantastic, must-have app for your mobile phone, yet? Whatever it does, I wonder how often you’ll use it once you’ve installed it?

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MULTI-CHANNEL CUSTOMER DIALOG FOR THE CALL CENTER

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Gary Hodkinson, Business Development Director at inovoo, discusses how the smartphone won’t replace the call center but, if implemented as part of a multi-channel customer dialog solution, it will reduce customer support costs.

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Insurance Claims in a Mobile World

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Here’s a curious thing – some people have labeled my scruffy little dog as a “rat on a stick”, which almost became a perverse truth when she recently decided to eat a full meal of rat poison while I was trying to enjoy a pint of English ale one Sunday afternoon in a sunny pub garden.

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26.03.2019 - 17:03
Der Weg zu einer App kann vielseitig sein - wir freuen uns, dass heute so viele Teilnehmer zu unserem #inovoo-App-E… https://t.co/GdrHdVuU3F

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18.03.2019 - 13:03
Save the Date - unsre #AMMERSEECOMMUNICATIONDAYS gehen in die nächste Runde. Bitte notieren Sie sich schon jetzt de… https://t.co/VC0NTMgQv3

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06.03.2019 - 09:03
Wir bringen Sie zum Fliegen - und Ihre Prozesse auch. #Infinica, #inovoo und MDS präsentieren Ihnen auf dem gemein… https://t.co/11bCfG1tsR

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26.02.2019 - 15:02
Kommen Sie bei #inovoo auf #GovernikusJT vorbei - wir beraten Sie heute und morgen gerne in Berlin, wie man digital… https://t.co/8n80qMttLj

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