Tag: NOVO Mobile

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The Contact Center of 2020 - Pipe dream or proven technology?

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Customer service managers agree: the customer service field is becoming more valuable and more complex. Modern customers are smart: they educate themselves, and they interact and react using the channels they prefer – and increasingly, as recent studies have shown, those channels are digital.

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MOBILE? THAT’S, LIKE, SO LAST YEAR!

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Have you seen the latest fantastic, must-have app for your mobile phone, yet? Whatever it does, I wonder how often you’ll use it once you’ve installed it?

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MULTI-CHANNEL CUSTOMER DIALOG FOR THE CALL CENTER

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Gary Hodkinson, Business Development Director at inovoo, discusses how the smartphone won’t replace the call center but, if implemented as part of a multi-channel customer dialog solution, it will reduce customer support costs.

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Insurance Claims in a Mobile World

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Here’s a curious thing – some people have labeled my scruffy little dog as a “rat on a stick”, which almost became a perverse truth when she recently decided to eat a full meal of rat poison while I was trying to enjoy a pint of English ale one Sunday afternoon in a sunny pub garden.

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31.07.2019 - 13:07
AUS DER PRAXIS: Erfahren Sie hier, wie die BKK Faber-Castell & Partner mit der KI-gestützten Software-Lösung NOVO… https://t.co/qzcyzHeGLd

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18.07.2019 - 07:07
Wie machen es andere? Unsere neue Serie "AUS DER PRAXIS" startet mit der #output.ag. Wie die :::bitkasten APP aus d… https://t.co/OgMnunKhrM

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18.07.2019 - 06:07
Ergebnis einer Forrester-Studie: Unternehmen, die nicht aktiv in künstliche Intelligenz (KI) investieren, geraten u… https://t.co/CucpyeDK9b

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09.07.2019 - 08:07
https://t.co/0mjAQ4wi9t Wasser für die Welt - das Augsburger Wassersystem zählt zum Weltkulturerbe. Wir gratuliere… https://t.co/FuepTYZKKa

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01.07.2019 - 08:07
Wir freuen uns - inovoo gehört zu erneut zu den Innovationsführern: Ranga Yogeshwar (Bildmitte) überreichte den TOP… https://t.co/KsiP1oZwtx

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