We all need them. Most of us are probably longing for one right now. Yes, I’m talking about a vacation. After an exhausting series of projects and a stressful work routine, we’ve more than earned some time off. Quickly answer the last emails, turn on the auto-responder in Outlook and check the “complete” box. And away!
My role at inovoo is to build an international partner sales channel, i.e. to generate sales for inovoo’s technology in markets where we don’t have a local office, and it’s a role that I’ve held in several small and medium-sized IT companies throughout my career.
Customer service managers agree: the customer service field is becoming more valuable and more complex. Modern customers are smart: they educate themselves, and they interact and react using the channels they prefer – and increasingly, as recent studies have shown, those channels are digital.
Gary Hodkinson, Business Development Director at inovoo, discusses how the smartphone won’t replace the call center but, if implemented as part of a multi-channel customer dialog solution, it will reduce customer support costs.
Here’s a curious thing – some people have labeled my scruffy little dog as a “rat on a stick”, which almost became a perverse truth when she recently decided to eat a full meal of rat poison while I was trying to enjoy a pint of English ale one Sunday afternoon in a sunny pub garden.