Tag: Services

Dealing with the post-vacation blues: How long has it been since you got on top of the email flood?

Berge 2

We all need them. Most of us are probably longing for one right now. Yes, I’m talking about a vacation. After an exhausting series of projects and a stressful work routine, we’ve more than earned some time off. Quickly answer the last emails, turn on the auto-responder in Outlook and check the “complete” box. And away!

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TOP 10 TIPS: BUILDING A SPECIALIST PARTNER CHANNEL

Gary

My role at inovoo is to build an international partner sales channel, i.e. to generate sales for inovoo’s technology in markets where we don’t have a local office, and it’s a role that I’ve held in several small and medium-sized IT companies throughout my career. 

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The Contact Center of 2020 - Pipe dream or proven technology?

Profilbild

Customer service managers agree: the customer service field is becoming more valuable and more complex. Modern customers are smart: they educate themselves, and they interact and react using the channels they prefer – and increasingly, as recent studies have shown, those channels are digital.

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MULTI-CHANNEL CUSTOMER DIALOG FOR THE CALL CENTER

Profilbild Multi Channel

Gary Hodkinson, Business Development Director at inovoo, discusses how the smartphone won’t replace the call center but, if implemented as part of a multi-channel customer dialog solution, it will reduce customer support costs.

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Insurance Claims in a Mobile World

NMenglish1 Kopie

Here’s a curious thing – some people have labeled my scruffy little dog as a “rat on a stick”, which almost became a perverse truth when she recently decided to eat a full meal of rat poison while I was trying to enjoy a pint of English ale one Sunday afternoon in a sunny pub garden.

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Twitter

18.03.2019 - 13:03
Save the Date - unsre #AMMERSEECOMMUNICATIONDAYS gehen in die nächste Runde. Bitte notieren Sie sich schon jetzt de… https://t.co/VC0NTMgQv3

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06.03.2019 - 09:03
Wir bringen Sie zum Fliegen - und Ihre Prozesse auch. #Infinica, #inovoo und MDS präsentieren Ihnen auf dem gemein… https://t.co/11bCfG1tsR

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26.02.2019 - 15:02
Kommen Sie bei #inovoo auf #GovernikusJT vorbei - wir beraten Sie heute und morgen gerne in Berlin, wie man digital… https://t.co/8n80qMttLj

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15.02.2019 - 06:02
Zufriedenere Kunden dank kurzer Bearbeitungszeiten: Schon ab 100 E-Mails pro Tag lohnt sich die automatisierte E--M… https://t.co/PLUtUhE9Kn

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Youtube