NOVO Mobile is an enterprise app for digital dialog between
NOVO Mobile is not an app in and of itself: it is an enterprise solution for expanding your multichannel communications. The solution incorporates and reflects each individual business process, and integrates seamlessly into your existing system environment.
How does it work?
The customer uses your unique app to access specific self-service functions, allowing them to do whatever they need within a matter of minutes, independently and through a consistent interface.
Streamlined transactions and optimized customer service.
Application at the Customer
- Paying an invoice
- Sending evidence to e.g. an insurance firm (e.g. doctor’s note, car repair invoice…)
- Altering personal contact details
- Altering bank details
- Car insurance application (content recognition / inputting driver’s license details)
- Comparison calculator
- Negotiating, signing and extending contracts
- Sending company and product news
- Photographing your electricity meter to provide a reading
Novo Mobile allows you to integrate your customers’ information and documents into your existing business processes, using mobile devices such as smartphones and tablets. Everything about Novo Mobile is fast and easy, including implementation, use and any after-sales support you may need. In adopting Novo Mobile, you can open up a popular
communications channel among your customers, offering them more efficient ways of interacting. They can send and receive documents using a personal mailbox, engage in business-relevant activity, sign contracts and engage in fast digital dialog with your specialists.
NOVO Mobile - The Digital Customer Dialog App
Application in the Company
Unique look – Unique layout – Unique service
THREE STEPS TO CREATING YOUR OWN UNIQUE ENTERPRISE APP:
Each of our modules can be fully integrated into your existing app or an entirely new one.
Overview of Functions and Advantages
- Mobile Capture: Photograph documents to capture them
- Mobile forms for data capture
- Personal Mailbox: Customers can manage and archive personal documents
- Mobile Payment: Allows payment using the mobile device
- Mobile Communication: Customer dialog for news, chat, forms, instant surveys or document exchange
- Extract data from PDFs, emails and photos
- Convert data to PDF/A and hand over for processing
- Digital/biometric signature for concluding transactions
- Securely transfer documents and data between the mobile client and your business
- Integrates with existing capture infrastructures
Advantages to your business
- Faster reaction times, increased efficiency
- Reduced processing costs thanks to more efficient business processes and information logistics
- Support for all mobile platforms
- Optimized service quality: customize communications to meet your customer’s expectations – living in the moment
- Increase customer satisfaction
- Avoid record fragmentation
- Easily integrates with and embeds into your existing business processes
- Modular approach to meet the needs of your business/sector
- Cost-effective input and output channel for direct customer dialog (“Green IT”)
- Process everything on mobile
- Self-service offerings synchronized between web portal and mobile device
- Cost-effective, efficient customer care
Advantages to your customers
- Direct dialog allowing fast, flexible mobile communication
- Chat functionality allows direct responses: global, anywhere
- Offers synergy to the customer by storing personal digital records
- Fast, full processing and responses
Businesses with a high level of B2C contact in sectors as diverse as insurance, banking, energy, logistics, retail and many more.