Sender and Receiver
Customer dialog is a mutual exchange of information. Both sender and receiver may use a range of communication channels, but whichever they choose, response quality and reaction time remain essential markers of high-quality customer service. inovoo offers customer dialog solutions for all communication channels – paper, email, web and mobile – customized to meet your exact needs.
With the help of unified, efficient business processes, and optimized communication channel integration for your customer services department, process throughput times and costs are reduced, and customer satisfaction is increased.
- Standardized communication platform for mail, fax, email, chat and apps
- Combine input and output management for instant automatic responses to customers
- “Real-time” communication for more reliable customer dialog
Advantages to your business
- Complete records of all incoming and outgoing communications with customers
- Automatic response management saves time and money
- Use your existing word processing/text editing software
Advantages to your customers
- Fast responses through any communication channel
- Make contact anywhere, on any device
Companies in any sector communicating with customers through a range of input channels