Automation offers enormous savings potential
It's all about speed
Who wouldn't want that? Efficient digitization of time-consuming processes in the company, fast automation of business processes, and complete dark processing without human intervention. The powerful, market-leading platform NOVO CxP (Communication Exchange Platform) makes it possible and extends the classic input management to multi-channel content services, workflow management, and artificial intelligence (AI). As well as self-learning methods (Machine Learning) for content analysis, mobile components, and output options. The intelligent software solution has a modular structure and can be easily integrated into the existing IT environment.
Facts - NOVO CxP
Your data is valuable
Use NOVO CxP to automatically gain valuable information from unstructured data and documents - with little effort. Machine learning makes it possible with automated content recognition in the palm of your hand.
Omni-channel input management
No matter which channel documents arrive - NOVO CxP automates your processes across channels and increases your service quality.
Central data hub
NOVO CxP is your central data hub. You will no longer work in data silos. The exchange of information with NOVO CxP ensures a new level of efficiency.
Workflow management made easy
Workflow management has never been easier: you can easily integrate and configure modules in workflows using drag & drop.
NOVO CxP provides business process automation services that can be addressed individually via web services or in a specific order.
No data silos anymore
Separate systems that do not communicate with each other are a thing of the past. NOVO CxP ensures an efficient exchange of information.
Thanks to its modular design, NOVO CxP can be adapted precisely to your company requirements and is easy to integrate.
Key function classification
Know what your customers want: Content analysis and classification of incoming information is key. Use AI and benefit from fast processes.
Functions of NOVO CxP
Connection of Input and Communication Channels
Document and Content Classification
- Machine Learning
- KI / Deep Learning
- Neural networks
- Semantic classification
- Hierarchical classification
- Keyword classification
- Statistical classification
- Barcode classification
- Manual classification
- Digital content extraction
- Form data extraction
- Freeform detection (unstructured)
- Invoices (semi-structured)
- Blurred search o Manual extraction
- XML conversion
- Office -> PDF / PDF / A / TIFF
- Image -> PDF / PDF / A / TIFF
- Email -> PDF / PDF / A / TIFF
- Workflow / process modeling
- Workflow / process execution
- Content based routing
- RESISCAN replacing scanning
- Legal e-signature
- Auto validation
- Manual validation
- Clearing work
- Web / REST services
- Dedicated interfaces
- API connection
- System monitoring
- Process analysis
- Performance analysis
Use savings potential
Automate your processes, improve your efficiency and your ROI. The Enterprise Information Management (EIM) solution NOVO CxP imports structured and unstructured data of different input channels and formats, analyzes them in terms of content and exports them uniformly to downstream processes. The savings potential is manifold and offers automation rates of 75 to 85%, for example, in the digitization of incoming mail.
Customer service of the future
Do you know what your customers want? The NOVO CxP digitization platform helps you automatically analyze your customer concerns, assign them to your business processes, and provide a 360° view of the customer historically and in real time. So you can improve your customer service efficiently.
Toolbox with finesse
On the one hand, NOVO CxP offers a toolbox that enables the individual design of workflows in no time at all. Specialist departments can quickly model their own processes and join them together - without making a huge IT project out of it.
Particularly interesting: With NOVO CxP, the user is able to do a lot by himself and thus implement his individual needs (technical processing rules) quickly and immediately. This makes you, as a customer, as independent as possible. Fast, flexible, and the costs remain low.
Intelligent digitization across all channels
Automate your processes and reduce lengthy process times by up to 85%.
90% increase in efficiency
Eliminate manual, time-consuming activities to save costs. Lower administration and output costs.
Up to 50% personnel savings
Relieve employees of the hassle of routine tasks for more value-added work.
Independence / Open System
Do-it-yourself: Do a lot of things yourself and build your own system, which makes you independent of your service provider.
The use of NOVO CxP is worthwhile
Automated text recognition in seconds
NOVO CxP offers a variety of AI-based capabilities to extract relevant information from a variety of documents, files or data - whether through keywords or semantic analysis of text or OCR information, from PDF forms or unstructured, incomplete data. A combination of these methods is particularly necessary in today's digital communication, as many customers use the most convenient communication channel for them and also change during the business process. Unlock your data and achieve an average automation rate of 80%.
Big advantage: As a user, you can easily design and train many processes / workflows yourself. In this way, you can introduce your expertise without detours and quickly achieve efficient results - and at the same time save costs.
Uniform formats increase transparency
NOVO CxP can standardize almost all input formats: PDF, Tiff and PDF/A 1-3. Optimum conversion is of the utmost importance, especially with regard to the variety of incoming digital document formats, so that the process runs automatically and documents can be digitally archived in a revision-proof manner.
Multi-client capability offers optimal flexibility
NOVO CxP is multi-client capable, so several business processes can be processed in parallel. As a central data hub, NOVO CxP serves all communication channels as well as IT systems and supports the shared service approach of modern input management applications.
High independence through service-oriented architecture
NOVO CxP runs in your data center or in the cloud and can be run as SaaS based on Service Oriented Architecture (SOA). NOVO CxP workflows can integrate existing solutions as a main workflow (C # interface) or be used as sub-workflows of existing solutions.
NOVO CxP, as an open platform, provides a web service interface for integrating other services and provides added value for all pages.
Which industry are you looking to automate?
We are happy to show you in which areas we offer tailor-made intelligent digitization solutions - from e-mail management to other processes. Please choose:
You have not found your industry? Contact us! We have many years of in-depth know-how and have most likely already introduced solutions in your area.
... RIGHT FROM THE BEGINNING