Process customer inquiries quickly and efficiently
Master your customer communications even in complex environments with a software solution that automates your customer service. Whether you experience fluctuating contact volumes or rising customer expectations, intelligent process automation equips you to meet these challenges and impress your customers with...
- shorter processing times
- and high reliability
- across all communication channels.
This allows you to offer outstanding service quality and create genuine customer satisfaction with a wow effect. At the same time, you reduce the workload on your staff and save resources.
Automate 90% of customer communication - it's easy!
In order to achieve true efficiency in customer service, data and documents from all communication channels (emails, letters, online forms, voice files, ...) are intelligently linked to the service agent's service desk. This includes:
- Content-based communication routing to service agents: Incoming inquiries directly reach the right contact person
- Automated transfer of data from emails and letters to the customer entry
- Automatic maintenance of contact history
- Summary of customer communication for CRM
- AI-based template management
The result: maximum efficiency and minimum effort with over 90% automation.
How does automation with inovoo work?
It's simple! Our powerful NOVO CxP platform combines artificial intelligence (AI) with modern technologies from intelligent document processing (IDP) and business process management (BPM).
NOVO CxP handles the processing of your customer inquiries in three steps:
- Incoming customer inquiries are received and classified. NOVO CxP extracts and structures all relevant data.
- The data is processed automatically. Thanks to low-code, you can easily create the corresponding workflows yourself—flexibly and user-friendly.
- The information is transferred to subsequent processes in the required format.
Tailored automation for your environment
Whether in the cloud or on-premises,
for small sub-processes or complex end-to-end workflows—
NOVO CxP allows you to automate exactly what you need.
Solutions by inovoo – developed for Customer Service
Inovoo solutions are already being used successfully in many service centers. The achievements speak for themselves:
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Complaint handling over 90% automated at Hekatron Brandschutz
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Thousands of inquiries per month reliably processed at DDG
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Solutions that lead to success – confirmed by analysts such as Gartner and infosource, who list inovoo as an innovative provider in the field of IDP & BPM
Automated Customer Service: Your benefits
Customer inquiries are automatically processed - that's quick and reliable. This enables you to achieve shorter processing times and significantly reduce manual effort.
Excellent customer service that provides fast and reliable responses across all channels — that's what keeps customers happy.
New, more demanding requirements? More customer inquiries? Our platform is flexible and easily expandable—even without in-depth IT knowledge.
Customer Service Automation in practice
As one of Germany's most affordable statutory health insurance providers, hkk has automated all of its incoming customer communications across all channels. Find out how the health insurance provider achieved this and how it benefits insurees in the reference report:
