Process inbound emails quickly and efficiently
Optimize your email management even with high volumes and complex mailbox structures.
Whether you have dozens or thousands of emails arriving in an inbox every day: Intelligent software solutions from inovoo create efficiency, clarity and transparency. Requests are either processed automatically right away or sent directly to the right contact person.
Benefit from:
- shorter processing times,
- and high reliability
- without manual effort.
This leaves more time for important issues and allows your team to focus on value-adding tasks instead of searching through mailboxes.
Automate 90% of inbound emails - it's easy!
Manually processing, reading, and categorizing hundreds of emails—employees in most companies don't have time for such mundane tasks. It makes more sense to create an automated, seamless process for this.
Inovoo solutions take care of this task: emails and their attachments are automatically viewed, categorized, and forwarded to the appropriate mailboxes.
To achieve true efficiency in customer communication, data and documents from communication channels such as email are processed automatically and intelligently linked with other company resources. This includes:
- Content-based communication routing: Incoming inquiries go directly to the right contact person
- Data from emails is automatically transferred to the customer file
- Customer communication is summarized for CRM
- Automatic maintenance of contact history
- AI-based template management
The result: maximum efficiency and minimized manual effort thanks to over 90% automation.
How does automation with inovoo work?
It's simple! Our powerful NOVO CxP platform combines artificial intelligence (AI) with modern technologies from intelligent document processing (IDP) and business process management (BPM). NOVO Mail is our intelligent and flexible email solution with integrated AI technology.
Your inbound emails are processed in three steps:
- Incoming emails are received and classified. NOVO Mail extracts and structures all relevant data.
- The data is processed automatically. Thanks to low-code, you can easily create the corresponding workflows yourself—flexibly and user-friendly.
- The information is transferred to subsequent processes in the required format.
Tailored automation for your environment
Whether in the cloud or on-premises,
for small sub-processes or complex end-to-end workflows — inovoo solutions allow you to automate exactly what you need.
Solutions by inovoo – developed for inbound emails
Inovoo solutions are already being used successfully in many companies. The achievements speak for themselves:
- Complaint handling over 90% automated at Hekatron Brandschutz
- Thousands of inquiries per month reliably processed at DDG
- Solutions that lead to success – confirmed by analysts such as Gartner and infosource, who list inovoo as an innovative provider in the field of IDP & BPM
Process automation - how you can benefit even more!
Would you like to automate additional input channels in the future? With inovoo, you are perfectly prepared for this, as the flexible NOVO CxP platform also supports ...
- Letters
- eGov messaging
- Chat messages
- Voice
- Images
- and many other channels.
Whether your email volume increases or you want to add additional channels, inovoo's solutions give you flexibility and make your processes future-proof.
Automated Inbound Emails: Your benefits
All emails are processed automatically - quickly and reliably. This enables you to achieve shorter processing times and significantly reduce manual effort.
Excellent customer service that provides a quick and reliable response to any email — that's what keeps customers happy.
New, more demanding requirements? More emails? Our platform is flexible and easily expandable—even without in-depth IT knowledge.
Experience Inbound Email Automation live
To experience Inbound Email Automation with inovoo in action, book a guided live demo now:
